« The focus is on throughput numbers by goal, but little focus on quality of service or differentiation of programs that contain the riskiest situations. » Based on the results of the survey, the Wen found that the use of individual performance plans for employees focused on human services and staff in the North Division was particularly low: contains details about the basic service agreement – the legal name of the organization, the name of the department, the start and end date of the agreement, and the primary contact details of each party. Only two senior DHHS employees have a considerable level of business knowledge regarding the DHHS Service Agreement Management System (SAMS2), which uses DHHS to record and manage service contracts. One of these two collaborators has recently changed roles within DHHS, but is still regularly asked to help with sams2-related issues and questions. DhHS has not currently taken any formal steps to identify the knowledge of these two employees. (a) Does it refer to question 4 – Are there any overlaps in reporting on service contracts and data that your organization must provide to dhHS? (b) Does it refer to survey question 5 – Are there any overlaps in reporting on service agreements and data that your organization needs to provide to other parties? Source: VAGO. Strengthening citizen engagement in service design and delivery Funded organizations offer a wide range of health and human assistance services through service agreements. Some of these services help clients who are particularly vulnerable, including children in extra-sexual care and clients experiencing homelessness and domestic violence. We asked respondents to the DHHS Employee Survey, who reported having a performance plan, how many times their performance was checked with their supervisor. We summarize the answers to this question in Figure 3F. It shows that employees most often check their performance twice a year (58 percent) with their plan, in accordance with the DHHS Performance and Development Process Directive. This trend has been consistent across all DHHS departments and among health and social services personnel. The results of our online survey of DHHS service contract employees also revealed: 1.
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